Our Policies

Imber's Wash & Detail Service Policy

1. Introduction

This Car Detailing Service Policy governs the terms and conditions of services provided by Imber's Wash & Detail to the customer for vehicle detailing services. By scheduling or receiving services, you agree to comply with the terms of this Policy.

2. Services Provided

We offer a range of detailing services including, but not limited to:

• Exterior Wash & Wax
• Interior Detailing (vacuum, upholstery cleaning, etc.)
• Paint Correction
• Ceramic Coating Application
• Engine Bay Cleaning
• Wheel & Tire Detailing
• Debadging
• Boat Detailing

A detailed list of available services and pricing is available on our website.

3. Appointment and Scheduling

• Services are provided by appointment only.
• There is a no refund policy if you have not let us know 24 hours in advance of cancellation.
• If you need to reschedule, please notify us at least [24 hours] in advance.

4. Liability

• While we take every precaution to protect your vehicle, we are not responsible for pre-existing conditions, including but not limited to, scratches, dents, paint imperfections, or damage from previous accidents or improper maintenance.
• In the event of accidental damage caused by our staff during the detailing process, we will repair or compensate for the damage at our discretion. However, this does not cover damages resulting from faulty or defective vehicle parts.
• We recommend that you remove all personal belongings from the vehicle before service. We are not responsible for items left in your vehicle during the detailing process.

5. Payment Terms

• Payment is due upon completion of services, unless otherwise agreed or booked on the website.
• We accept [cash, credit card, electronic payments, etc.].
• Invoices will be provided for all services rendered, and additional fees will apply for any services or add-ons requested during the appointment.

6. Cancellations and Refunds

• If you need to cancel or reschedule an appointment, please notify us at least [24 hours] in advance.
• Cancellations made with less than [24 hours] will not be refunded.
• Refunds are generally not issued unless there is a material issue with the service that cannot be rectified. In such cases, refunds or re-service options will be considered on a case-by-case basis.

7. Vehicle Condition

• The customer acknowledges that certain vehicle conditions, including excessive dirt, stains, pet hair, or other difficult-to-remove substances, may require additional time and effort, which may result in additional charges.
• We reserve the right to refuse service if the vehicle is in an unsafe condition or poses a risk to our staff (e.g., containing hazardous materials, extreme neglect, etc.).

8. Customer Responsibilities

• The customer agrees to provide access to the vehicle at the scheduled time and to ensure the vehicle is in a suitable condition for the detailing services to be performed.
• The customer must inform us of any special requests, such as allergies to cleaning products, preferences for cleaning techniques, or areas of the vehicle that require extra attention.

9. Warranty & Satisfaction Guarantee

• We stand behind the quality of our services. If you are unsatisfied with the result, please contact us within [24-48 hours] of service completion. We will do our best to address any concerns.
• Some services, such as ceramic coating, may include warranties or guarantees. Details of these warranties will be provided to you at the time of service.

10. Privacy & Data Protection

• We collect minimal personal information necessary for the provision of services, including name, phone number, and vehicle details.
• We will not share your personal information with third parties without your consent, except as required by law.

11. Governing Law

• This Policy is governed by the laws of the state of [State] and any disputes arising out of or related to this agreement shall be subject to the exclusive jurisdiction of the courts in [County/State].

12. Modifications to Policy

• We reserve the right to update or modify this Policy at any time. Any changes will be posted on our website, and the updated version will apply to services scheduled after the effective date of the update.

13. Contact Information

For any questions, concerns, or further information regarding this policy or our services, please contact us at:

Imber's Wash & Detail
559-779-0092
imbersdetailing.com